Usage Limitations Explanation
To ensure stable operation and optimal performance of the SwipePoint system, the SwipePoint team has established the following limitations:
- Number of users (employees) or administrators: A single account can manage up to 2,400 users (employees) or administrators, and the maximum number of active personnel in each organization is 120 people.
- Number of organizations: Each account can create and manage up to 20 organizations, but there is no limit on the number of organizations that users (employees) can join.
- Data storage: All clock-in records will be permanently stored. The query function can retrieve data from January 1 of last year to the present, and the export function varies depending on whether the organization has subscribed to an organization plan.
- File upload capacity: The maximum size of a single file is 25 MB. When the width or height of a photo exceeds 1920 pixels, the system will automatically compress it proportionally so that the longest side becomes 1920 pixels.
These limitations are designed to provide users with a stable and efficient experience while ensuring that system performance remains at its best. If your requirements exceed these limits, please contact us for further assistance.
Organization Quantity Limitation Explanation
Each account can apply for and manage up to 20 different organizations (companies) at the same time.
| Maximum Limit | Item |
|---|---|
| 20 | Number of organizations each account can apply for |
If administrator requirements exceed the above limitation, please contact us at any time for further assistance.
User Quantity Limitation Explanation
A single account can manage up to 2,400 users (employees) or administrators, but the maximum number of active users (employees) or administrators in each organization (company) is 120 people (only active personnel are counted; resigned personnel are not included). In addition, each account can create and manage up to 20 different organizations (companies) at the same time to meet multiple business needs. This design not only balances scalability flexibility but also ensures efficient usage and reasonable data allocation within each organization.
| Maximum Limit | Item |
|---|---|
| 20 | Number of organizations each account can create |
| 120 | Number of users per organization |
| 2,400 | Total number of users (employees) or administrators across all organizations under a single account |
If administrator requirements exceed the above limitations, please contact us at any time for further assistance.
Administrator Quantity Limitation Explanation
The number of administrators is the same as the number of users (employees). The maximum number of active users (employees) or administrators in each organization (company) is 120 people (only active personnel are counted; resigned personnel are not included). The creator or highest-level administrator may freely adjust users (employees) to administrators according to actual needs to improve management efficiency and flexibility. This design allows organizations to more easily allocate management responsibilities and ensures that system operations remain efficient and aligned with business needs.
Clock-in Record Retention Period Explanation
All clock-in records will be permanently stored, and users can query and export related data at any time.
- Query function: Clock-in record queries are limited to retrieving data from January 1 of last year to the present, allowing quick access to required information at any time.
- Export function: The export range for detailed clock-in records differs between organizations without an organization plan subscription and organizations with an organization plan subscription. Organizations without a subscription can export records within the past 2 months, while subscribed organizations can export records for up to 1 year.
This design provides greater data flexibility, allowing users to effectively manage historical records and perform long-term analysis and archiving.
File Upload Limitation Explanation
The maximum upload size for a single file (including documents, captured photos, or images) is 25 MB. Files exceeding this size cannot be successfully uploaded.
For photo files, if the width or height exceeds 1920 pixels, the system will automatically compress the photo proportionally so that the longest side becomes 1920 pixels, ensuring an appropriate file size while maintaining clarity and improving upload and processing efficiency.
| File Upload | Limitation |
|---|---|
| Size | < 25 MB |
| Width | < 1920 pixels |
| Height | < 1920 pixels |
If you need to upload higher-resolution or larger-capacity files, please contact us for additional support.
The file upload function must be enabled by the organization creator after subscribing to the Premium Storage Space plan before attachments can be uploaded to cloud storage.
Supported Devices Explanation
SwipePoint currently supports the following devices and system versions: iOS 15.5, iPadOS 15.5, macOS 12, and Android 10 or later. Whether administrators use Apple or Android smartphones, tablets, or even computers, they can easily install and use SwipePoint. SwipePoint also provides seamless multi-device switching functionality, allowing users to manage across multiple devices flexibly without worrying about login device quantity limitations, ensuring efficiency and convenience in both work and management.
Mac-specific requirement: A Mac must run macOS 12.0 (or later) and be equipped with an Apple M1 (or newer) chip to install and operate smoothly.
| No. | Supported Device | Minimum Operating System Version |
|---|---|---|
| 1 | iPhone | iOS 15.5 |
| 2 | iPad | iPadOS 15.5 |
| 3 | iMac/Macbook | macOS 12 |
| 4 | Android Phone | Android 10 |
| 5 | Android Tablet | Android 10 |
| 6 | Android Computer | Android 10 |
Special Notes
- Windows system support: SwipePoint currently does not provide a Windows computer version or web-based management version. However, the system supports exporting Excel files, allowing users to view and organize clock-in records on Windows computers.
- Multi-device synchronization: Users can switch between multiple devices without limitation. The data synchronization function ensures cross-platform stability and convenience.
By fully supporting mainstream devices and operating systems, SwipePoint is committed to improving user efficiency and overall experience.
Login Device Quantity Limitation
SwipePoint does not limit the number of devices logged in with a single account. Users can switch flexibly between multiple devices, whether smartphones, tablets, or computers, and log in anytime and anywhere. This design improves management efficiency and enhances usability convenience, meeting the needs of multi-scenario and multi-device usage.
Interface Language Explanation
SwipePoint currently supports English and Traditional Chinese interfaces. Users (employees) or administrators can switch freely according to their needs. In the future, more language versions will be released gradually to continuously optimize the user experience and allow users from around the world to get started easily in multilingual environments.
| No. | Interface Language |
|---|---|
| 1 | English |
| 2 | Traditional Chinese |
Regional Usage Limitation Explanation
The SwipePoint system can be used worldwide without any regional restrictions. No matter where administrators are located, they can easily access and use all SwipePoint features to achieve efficient cross-regional management and collaboration that supports global business needs.
Frequently Asked Questions and Answers
Q1: What are the limitations on the number of users and organizations in the SwipePoint system?
A: The SwipePoint system sets clear limitations on the number of users and organizations to ensure stable system operation. A single account can manage up to 2,400 users (employees) or administrators, but each organization has a maximum of 120 active personnel (excluding resigned employees). Each account can create and manage up to 20 organizations, but there is no limitation on the number of organizations that users can join.
Q2: How does the SwipePoint system handle clock-in record retention and queries? (needs to be removed)
A: All clock-in records are permanently stored. The query function can retrieve data from January 1 of last year to the present, while the export function has no time limitation. Users can export all clock-in and overtime record data. This design balances real-time query efficiency with long-term data management needs.
Q3: What limitations apply to file uploads in the SwipePoint system?
A: The maximum upload size for a single file is 25 MB. If a photo file exceeds 1920 pixels in width or height, the system will automatically compress it proportionally so that the longest side becomes 1920 pixels to optimize file size and processing efficiency. Please note that the file upload function is only available after the organization creator subscribes to the Premium Storage Space plan.
Q4: Which devices and operating system versions are supported by the SwipePoint system?
A: SwipePoint currently supports iOS 15.5, iPadOS 15.5, macOS 12, and Android 10 or later. This includes iPhone, iPad, Mac (requires macOS 12.0 or later and an Apple M1 or newer chip), Android phones, Android tablets, and Android computers.
Q5: Does the SwipePoint system support Windows computers?
A: SwipePoint currently does not provide a Windows computer version or web-based management version. However, the system supports exporting Excel files so users can view and organize clock-in records on Windows computers.
Q6: How many devices can a single account use to log in to the SwipePoint system?
A: SwipePoint does not limit the number of devices logged in with a single account. Users can switch flexibly between multiple devices without worrying about login device quantity limitations. This helps improve management efficiency and usability convenience.
Q7: Which interface languages are currently supported by the SwipePoint system?
A: SwipePoint currently supports English and Traditional Chinese interface languages. Users or administrators can switch freely according to their needs. More language versions will be released gradually in the future.
Q8: Are there any regional restrictions on using the SwipePoint system?
A: The SwipePoint system can be used worldwide without any regional restrictions. No matter where users are located, they can easily access and use all SwipePoint features.
Q9: How far back can clock-in records be exported?
A: The export range for detailed clock-in records depends on the organization’s subscription status. Organizations without an organization plan subscription can export records within the past 2 months, while organizations with a subscription can export detailed clock-in records for up to 1 year.
This manual strives for accuracy and completeness, but we do not assume any liability for errors, omissions, or updates. The content may be modified at any time without prior notice. We are not responsible for any damages arising from the use of this manual or downloading its contents, including but not limited to system failures, data loss, or infringement of rights. Users assume full responsibility and risk.